Returns & Exchanges Policy
Every item we sell is made to order, so all sales are final. We do not accept returns or exchanges.
Why all sales are final
Each item is made just for you. We special-order the garment from our supplier soon after you order, then decorate it in-house with your organization's logo, design or personalization. Because of this, we can't resell or restock items. That is why we don't offer returns or exchanges.
Please review your order before you buy
You are responsible for choosing the correct size, color, style, quantity and personalization details (names, numbers and spelling) before placing your order. Please check the size chart and product details carefully. For some school uniform items, sample sizes are available at the school office to try on before you order.
What we can't accept
We can't offer returns, exchanges or refunds for:
- a size, color or style chosen incorrectly when ordering
- personalization details entered incorrectly when ordering
- a change of mind, or items no longer needed
- items that have been worn, washed or altered
Changes and cancellations
Changes or cancellations are not guaranteed once an order is placed, because garments may be ordered and production may begin quickly. If you need to request a change, please contact us immediately and we'll do our best to help.
If something is wrong with your order
We stand behind our work. If an item arrives defective or damaged, or we made a mistake with your order (such as the wrong item, size, color or design, or personalization that doesn't match what you ordered), we'll make it right.
Please contact us within 7 calendar days of receiving your order. This is not a return or exchange window. It is the time to tell us about a defect or an error on our part so we can review and resolve it.
- Email us at hello@wowdesignink.com or use our Contact page.
- Include your order number, a short description of the problem and photos.
- Please keep the item unworn and unwashed while we review it.
Once we confirm the issue, we'll remake or replace the item at no cost to you. If we can't replace it, we'll refund that item. If we need the item back, we'll arrange and pay for the return.
Customer-supplied items
Items you provide for us to decorate are covered by our Customer-Supplied Item Agreement.
Your rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Questions? We're happy to help. Contact us.
